Privacy policy

At Pretzel, we are committed to respecting and protecting your privacy. This policy
explains how we collect, use, and safeguard your information.

  1. Information We Collect
    1.1. When you place an order or contact us, we may collect personal
    information, including your name, billing and shipping address, phone
    number, and email address.
    1.2. Payments are processed securely through Yoco, Payflex and Mobicred,
    Pretzel does not store your credit card or banking information. Please
    refer to Yoco, Payflex and Mobicred for their privacy and security
    policies.
    1.3. When you browse our website, we may collect non-identifiable data
    through cookies, such as your IP address and browsing behavior.
    Cookies enhance your shopping experience but can be disabled
    through your browser settings if preferred.
  2. How We Use Your Information
    2.1. We use your personal information to:
    2.1.1. Process and fulfill your orders.
    2.1.2. Notify you about the status of your orders.
    2.1.3. Respond to inquiries or customer service requests.
    2.2. With your consent, we may also use your information to send updates
    about new products, promotions, or changes to our policies. You can
    opt out of promotional emails by clicking “unsubscribe” or contacting
    us.
  3. Sharing Your Information
    3.1. Pretzel does not sell or disclose your personal information to third
    parties, except as necessary for:
    3.1.1. Processing payments.
    3.1.2. Fulfilling orders and deliveries.
    3.1.3. Complying with legal obligations or protecting our rights.
    3.2. Any third parties handling your data are required to comply with strict
    confidentiality and security standards.
  4. How We Protect Your Information
    4.1. Your personal data is secured using industry-standard measures,
    including encryption and secure servers. Online transactions are
    protected by SSL (Secure Sockets Layer) encryption technology.
    4.2. Access to your personal information is restricted to authorized
    personnel only.
  5. Your Rights
    5.1. You can:
    5.1.1. Access or update your personal information by contacting us.
    5.1.2. Request the removal of your data from our systems.
    5.1.3. Opt out of promotional communications at any time.