Terms of service

General Information

1.1. Pretzel Designs specializes in steel fire pits, planters, decor, and custom steel design services.
1.2. All products are handcrafted and designed to meet high-quality standards.
1.3. By using our website or purchasing our products, you agree to these terms and conditions.

Product Information

2.1. Custom steel design orders are tailored to client specifications and cannot be canceled or refunded once confirmed.
2.2. Due to the handcrafted nature of our products, slight variations in texture, finish, and appearance may occur.
2.3. Products may require specific care to maintain their durability. Care instructions are provided with each product.

Pricing and Payments

3.1. All prices are listed in South African Rands (ZAR).
3.2. Prices are subject to change without prior notice.
3.3. Payments must be made in full at the time of purchase unless otherwise agreed upon for custom orders.
3.4. Customers are responsible for any applicable taxes, duties, or fees.

Warranty

4.1. All products are sold with a 1-year warranty against factory faults.
4.2. The warranty covers defects in materials or workmanship but does not cover:
4.2.1. Normal wear and tear.
4.2.2. Damage caused by misuse, improper handling, or failure to follow care instructions.
4.3. Warranty claims require proof of purchase and a detailed description of the issue.

Intellectual Property

5.1. All content on the Pretzel Designs website, including images, text, designs, and logos, is the intellectual property of Pretzel Designs.
5.2. Users may not reproduce, distribute, or modify any content without prior written consent.

Liability and Disclaimer

6.1. Pretzel Designs is not liable for injuries or damages resulting from improper use of its products.
6.2. Fire pits and other products must be used safely and responsibly.
6.3. All products are sold “as-is,” except where covered under the 1-year warranty.

Custom Design Services

7.1. Customers must approve custom designs before production begins.
7.2. Once a design is approved, no changes can be made.
7.3. Estimated completion times for custom orders are provided but may vary due to unforeseen circumstances.

Third-Party Links

8.1. Pretzel Designs may include links to third-party websites for convenience.
8.2. Pretzel Designs is not responsible for the content, policies, or practices of third-party websites.

Governing Law

9.1. These terms and conditions are governed by the laws of South Africa.
9.2. Any disputes arising from these terms will be resolved in the courts of Durban, South Africa.

Updates to Terms and Conditions

10.1. Pretzel Designs reserves the right to update or amend these terms and conditions at any time.
10.2. Changes will be effective immediately upon posting on the website.

For more information, please refer to our Refund Policy, Shipping Policy, and Privacy Policy available on the Pretzel Designs website. For inquiries, contact us at joshs@pretzeldesigns.co.za.