Refund policy

  1. Eligibility for Returns
    1.1. Returns are accepted within 7 days of receiving your order.
    1.2. Items must be unused, in their original condition, and with all
    packaging intact.
    1.3. Custom or made-to-order items are non-refundable unless they arrive
    damaged or significantly flawed.
  2. Process for Returns
    2.1. To initiate a return, contact us with your order number and reason for
    return.
    2.2. Once approved, you will be provided with return instructions.
    2.3. Return shipping costs are the responsibility of the customer unless the
    item is significantly flawed or incorrect.
  3. Refunds
    3.1. We do not offer refunds for any purchases.
    3.2. In the case of items with significant issues that impact functionality or
    structural integrity, we may offer a repair or replacement at our
    discretion.
    3.3. Shipping fees are non-refundable.
  4. Handcrafted Variations
    4.1. Due to the handcrafted nature of our products, slight variations such as
    minor discoloration, powder coating flecks, or texture differences may
    occur. These natural imperfections are part of the unique character of
    our pieces and are not considered flaws.
    4.2. However, if your item has a significant issue that impacts its
    functionality or structural integrity, please contact us within 7 days of
    delivery.
  5. Non-Returnable Items
    5.1. Custom or personalized orders.
    5.2. Items damaged due to misuse or improper care.